WondelleTales
Refund & Cancellation Policy
Clear terms for a digital, personalized product, delivered with care.
Digital delivery
WondelleTales creates a personalized digital product: an illustrated storybook with audio narration. Generation begins automatically as soon as payment is confirmed, and your finished book is delivered digitally, no physical item is shipped.
Merchant of Record
All purchases are billed and processed by Lemon Squeezy, our Merchant of Record and authorized reseller. Lemon Squeezy handles payment collection, applicable taxes, and can assist with billing questions or disputes.
Cancellation before delivery
Because generation starts immediately after payment, orders generally cannot be cancelled once processing has begun. If you contact us before generation has started, we will do our best to cancel and refund your order.
When a refund applies
You are entitled to a refund if your storybook fails to generate, is not delivered, or is materially defective (for example, missing pages, corrupted files, or content that does not match your order). We do not offer refunds for personal preference on subjective creative results, since each story and illustration set is uniquely generated for you.
How to request a refund
Email support@wondelletales.com with your order number and a short description of the issue. We aim to respond within two business days and will resolve valid requests with a re-delivery, correction, or refund.
Refund processing time
Approved refunds are issued to your original payment method through Lemon Squeezy and typically appear within five to ten business days, depending on your bank or card provider.
Your consumer rights
Nothing in this policy limits any mandatory consumer protection rights available to you under the law of your country of residence.